Visa Assistant (Immigrant)

Overview

The U.S. Mission in Nairobi is seeking eligible and qualified applicants for the position of Visa Assistant (Immigrant).

Responsibilities

• The Immigrant Visa (IV) Assistant is responsible for all aspects of processing immigrant visas.
• This includes in-person intake and customer service to immigrant visa applicants, as well US citizen and foreign clients; collects applicant and petitioner documentation and prepares cases for officers to conduct interview and adjudication; administer the online IV appointment system, communicate with applicants, petitioners, and legal representatives on immigrant visa related issues; data entry into the computerized consular systems; performs quality assurance and printing of authorized visas; flags suspect documents or other fraud indicators for the Consular Officer and Fraud Prevention Unit staff, as appropriate; and maintains physical and electronic records, including sensitive PII, in accordance with Department's Disposition schedule and Consular Records policies.
• The job holder is fully cross-trained to function in any role as required by visa demand and scheduling.

Additional education

• A high school certificate and completion of two years of college studies is required.

Evaluations:

LANGUAGE: English Level IV (Fluent, Speaking/Reading/Writing) is required. (This may be tested). Level III proficiency (Fluent, Speaking/Reading/Writing) is required.

Experience

Additional experience

• Minimum of two years of experience involving the application of regulations and law, extensive public contact, customer service, and/or problem-solving experience is required.

Additional skills

Job Knowledge:

• Good understanding of local governmental organizations, immigration law and practices, and cultural and social practices.

Skills and Abilities

• Intermediate knowledge of MS Word, and Outlook and basic knowledge of MS Excel and Power Point are required.
• Must be able to perform work with accuracy at a quick, rapid pace.
• Must be able to deal effectively with the public, exercising tact, and be able to work under continuous pressure and time constraints.
• Must demonstrate attention to detail, ability to work effectively as a member of a team as well as independently with minimal supervision, and strong interpersonal skills.
• Must have good skills for drafting written correspondence in both English and local language.
• Must be able to apply good judgment in evaluating evidence, protecting sensitive information, and applying regulations correctly.

Terms and conditions

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

How to Apply: All candidates must be able to obtain a Local Security Certification.

Interested candidates for this position must submit their application to the following for consideration: https://erajobs.state.gov/dos-era/ken/vacancysearch/searchVacancies.hms

Required Documents: Please provide the required documentation listed below with your application:

• Residency and/or Work Permit (If applicable)
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)
• High School Certificate
• Curriculum-vitae (CV)
• Two years of college studies

What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.