Leasing & Warranty Coordinator

Overview

This position is responsible for coordination of all lease vehicles accidents and insurance matters, revenue generation, management of leasing partners lease -back contracts and product warranty accruals budget development and claims management

Responsibilities

• Coordinate all lease vehicle accident cases and insurance claims in the network to meet contractual accident obligations.
• Management of the leasing partners contracts to support timely repairs, maintenance, and replacement of written-off vehicles.
• Champion the recovery and towing of all accident units.
• Management of the loaner and insurance courtesy vehicle process.
• Preparation of weekly reports.
• Development and periodic reviews and update of leasing operations procedures to ensure compliance.
• In liaison with Legal, ensure all lease businesses and lease back agreements are executed timely.
• Generation of revenue through lease business insurance sublets.
• Process Dealer Warranty and policy claims as per company policy guidelines.
• Prepare warranty and Policy annual budget accrual and monitor spends on monthly basis.
• Creation of the lease business SAP purchase requests.

Education

• Bachelor of Engineering
• Bachelor of Engineering, Bachelor of Science

Additional education

• Bachelor’s degree in Engineering, second class honours, upper division.
• Mean Grade B plus in KCSE.

Experience

Additional experience

• Five (5) years’ experience.
• Experience in leasing and warranty administration preferred.

Skills

• Customer service
• Administration & Customer Service

Additional skills

• Business acumen, dealing with ambiguity, problem solving, good communication and interpersonal skills.

Terms and conditions

Permanent and pensionable