IT Field Assistant

Overview

We are looking to fill The IT Field Assistant will provide IT support and assist in the field related to related to troubleshooting, support and reporting.

The position will report to the Project Lead and other Leads using a matrix system for alignment, sound coordination and alignment aimed at enhancing efficiency.

The IT Field Assistant must have:

• Basic IT skills,
• Good Communication
• Positive Team attitude/spirit
• Detail oriented

Responsibilities

Provide IT field support:

• Assist in troubleshooting technical issues, for hardware.
• IT related help desk response
• Consult/escalate complex IT support requirements
• Install, and ensure gadgets are powered
• Equipment security/safety

Record keeping and reporting:

• Maintain accurate records and documentation of technical issues
• Compile daily and/or weekly reports on IT related incidences
• Equipment management and maintenance
• IT equipment Audit and assessment for optimum equipment functionality.
• Assisting in contacting suppliers regarding equipment repairs, procurement and replacements

.

Technical Team participation

• Liaising with other technical team members for effective service delivery
• Attend team meetings for project reporting and tracking purposes

CONTRACT DURATION: Three (3) to Six (6) months, with a possibility of occasional 1 month extension;

OTHER CONDITION for qualification

1. Please indicate your current or last salary

2. Candidates on long-term contracts are advised not to apply.

3. Minimum work experience 6 months and maximum work experience 3 years (candidates with more than 3 years experience will not be considered)

Only candidates residing in these cities will be considered: Naivasha, Nakuru, Nairobi, Kakamega, Machakos, Mombasa, Kilifi, Eldoret, Kitale should apply.

Candidates MUST confirm city of residency in their application.

Additional education

Form 4 certificate

Experience

Additional experience

• Minimum 6 months to 2 years experience (candidates with more than 3 years experience will not be considered)

Additional skills

• Basic IT skills,
• Good Communication
• Positive Team attitude/spirit
• Detail oriented
• Dynamic and Flexible
• Good written and verbal communication

Terms and conditions

Applicants who meet the requirements stated above should send their updated CV and cover letter with a day –time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with IT Field Assistant on the Subject line. Only shortlisted candidates will be contacted

Candidates MUST indicate their Expected salaries

DEADLINE FOR SUBMISSION OF APPLICATIONS: June 29, 2023