HEAD OF TECHNOLOGY SERVICES - AFRICA

Overview

We are looking for Africa Head of Technology Services to drive Service Improvement and the delivery of IT Services within the Africa Region. The role will act as both umbrella management for IT Support Services as well as the management of IT Service delivery for IT Services both inward and externally facing.

Responsibilities

Strong problem solving skills with an emphasis on

Customer Experience Leadership.

• Excellent written and verbal communication skills for coordinating across teams .

• A drive to learn and master new technologies and techniques.

• Innovation and hunger for improvement and focus on solutions

• Direct experience with DevOps, with proven track record of developing successful solutions, people, processes & services.

• Flexible and agile in thought and behavior

Education

• Bachelor of Science
• Bachelor of Engineering

Experience

Additional experience

The ideal candidate will be tasked with joining the business during a period of huge growth, this role will play a key part in strategy and the direction the business takes. You'll have a number of direct reports as well as umbrella responsibility for recruiting and growing the teams as well as shaping their direction. This is a hands-on technical position with requirement to demonstrate technical flair, expertise & ability alongside leadership capabilities, to create solutions, efficiencies & effectiveness

Additional skills

Enhance visibility & business interface by delivering consistent, reliable first-class customer service & experience.

• Employ Governance, Security & IT Compliance across IT operations in the Region

• Ensure Operational Excellence and Security in compliance with ISO standards

• 3rd party vendor management & management of the delivery of outsource providers - SLA's, KPI's, service reviews etc

• Leadership of IT Operations Teams in the OpCos

• Support and provision of internal and customer facing IT infrastructure, services and support Interested candidates submit your applications to info@myafricanjobs.com before 1st February 2020

Behavioral Competencies

Self-starter (ability to work independently) with good prioritization skills

Business driven,

people focused, with exceptional influencing skills;

Excellent organizational, project management, multitasking, presentation and time-management skills

Honest

Passion for social enterprise and people development