Field Engineer

Overview

This position is responsible for Capacity Building in Dealerships, Authorised Service Centres (ASOs), Workshop process improvements to grow aftersales business, Field Product Concerns Quality Resolution implementation and Fleet customer support.

Responsibilities

• Network capacity building for Dealer and ASOs (Authorised service outlets) Technicians.
• Workshops process management: Monitoring, measuring, reporting and action planning of Isuzu Dealer Standards deployment.
• Customer fleet care: Support dealers in signing, execution, and evaluation of performance of service contracts.
• Support the Fleet Contracts supervisor in converting lost customers back to the network, 3S customer technical support, customer mapping and validation.
• Implement and co-ordinate all aspects of customer field action to achieve desired results by due dates.
• Dealer issues resolution and escalation to relevant persons for support and execution.
• Implement and coordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget.
• Carry out Problem root cause analysis, prepare technical reports and suggest corrective measures and recommendations.
• Escalation of Field Quality issues with accurate data to Engineering and source plants to support in problem root cause analysis and implement recommended counter measures.
• Development, monitoring and continuous improvement of the internal control environment of the section.

Education

• Bachelor Of Engineering

Additional education

Mean Grade B plus in KCSE.

Experience

Additional experience

Strong automotive knowledge

Skills

• Technical
• Technical Support
• Problem Solving
• Business Development

Additional skills

Business acumen, Planning and organization, ability to drive operational excellence, problem solving, attention to detail, communication, and interpersonal skills.

Terms and conditions

Permanent & pensionable position