Job description

Overview

U.S. Mission Nairobi

Announcement Number: Nairobi-2023-064

Position Title: Consular Assistant

Opening Period: 10/02/2023 – 10/17/2023

Series: FSN - 1405

Salary/Grade: Position Grade: FSN-8; FP-6

Who May Apply: All Interested Applicants

(Actual FS salary determined by Washington D.C.)

The U.S. Mission in Nairobi is seeking eligible and qualified applicants for the position of Consular Assistant.

Responsibilities

The Incumbent provides U.S. citizen services for Kenya and Somalia in accordance with U.S Department of State and Post policies and procedure.
The incumbent is responsible for the full range of emergency and non-emergency services, including welfare and whereabouts services, repatriations, citizenship renunciations, births, deaths, arrests, processing passports and citizenship services, federal benefit payments and translation.
The incumbent regularly develops contacts and communicates with both Kenyan and Somali host government officials, immigration officials, police, prison, and mortuary associates, as needed, to be able to extend aid and support to U.S. citizens in crisis or times or emergency. The incumbent is rated by the ACS LE supervisor and reviewed by the ACS Chief.

Job Knowledge:

The employee should have an understanding of local (Kenya and/or Somalia) laws and resources concerning immigration, crime, marriage/divorce, etc.
The employee must possess knowledge of budget and fiscal matters and understand the procedure for execution of an OCS trust or repatriation loan in order to assist a U.S. citizen in need.
Must know how to process all special citizen services cases to completion per regulations in the ACS+ software.

Requirements and qualifications

Additional education

Completion of high school and two years of college /university studies is required

LANGUAGE:

English Level IV (Fluent, Speaking/Reading/Writing) is required. (This may be tested).
Kiswahili or Somali Level III (Good working knowledge, Speaking/Reading/Writing) is required.

Experience

None

Additional experience

Four years of progressively responsible work involving public contact, customer service and application of regulatory material is required is required.

Additional skills

Strong oral and written communications skills are required to develop and maintain effective, sustainable working relationships with government officials and service providers.
Must exercise tact and good judgement when dealing with U.S. citizens during personal or large-scale emergencies.
Proficiency in Word, Excel and Outlook required.
Requires strong keyboard and highly accurate data entry skills.
Must have the ability to understand regulatory documents including 7 and 8 and citizenship sections of immigration and National Act

Terms and conditions

Qualifications: All applicants under consideration will be required to pass medical and security certifications.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

How to Apply: All candidates must be able to obtain a Local Security Certification.

Interested candidates for this position must submit their application to the following for consideration: https://erajobs.state.gov/dos-era/ken/vacancysearch/searchVacancies.hms

Required Documents: Please provide the required documentation listed below with your application:

Residency and/or Work Permit (If applicable)
DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
SF-50 (if applicable)
High school certificate
Two years of college or university studies
Curriculum-vitae (CV)

What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.