Client Service Executive

Overview

We are seeking a highly motivated and organized individual to join our events company as a Client Service Executive. As a Client Service Executive, you will be responsible for providing excellent customer service and managing client relationships throughout the event planning process. You will serve as the main point of contact for clients, ensuring their needs are met and expectations are exceeded. Your role will involve coordinating with various internal teams to deliver successful events and maintaining a high level of client satisfaction.

Responsibilities

1. Client Relationship Management:

   • Build and maintain strong relationships with clients, acting as their primary point of contact.
   • Understand client requirements, objectives, and event expectations.
   • Regularly communicate with clients to provide updates, gather feedback, and address any concerns.
   • Identify opportunities for upselling or cross-selling additional services to existing clients.

2. Event Planning and Coordination:

   • Collaborate with clients to understand their event objectives, themes, and target audience.
   • Work closely with internal teams, including event planners, production staff, and vendors, to develop event proposals and plans that align with client requirements.
   • Coordinate logistics, timelines, and resources to ensure the successful execution of events.
   • Provide guidance and support to clients regarding venue selection, catering, audiovisual equipment, decorations, and other event-related details.

3. Client Service Delivery:

   • Ensure client satisfaction by delivering high-quality service and exceeding client expectations.
   • Proactively address and resolve any client issues or concerns in a timely manner.
   • Manage client budgets and contracts, ensuring accurate invoicing and timely payment collection.
   • Conduct post-event evaluations and gather feedback from clients to identify areas of improvement.

4. Sales and Business Development:

   • Assist the sales team in identifying and pursuing new business opportunities.
   • Participate in client meetings and presentations, showcasing company capabilities and services.
   • Collaborate with the marketing team to develop promotional materials and client communication materials.

Additional education

• Bachelor's degree in event management, hospitality, marketing, or a related field.

Experience

Additional experience

• Proven experience in client service or account management within the events industry.

Additional skills

• Strong interpersonal and communication skills, both verbal and written.
• Excellent organizational and time management abilities.
• Ability to work effectively in a fast-paced, deadline-driven environment.
• Proficiency in event management software and CRM systems.
• Knowledge of current industry trends and best practices.
• Flexibility to work evenings, weekends, and travel as required for events.

Terms and conditions

If you meet the criteria set above, please send your application to info@blumeafrica.co.ke quoting “CLIENT SERVICE EXECUTIVE” on the email subject line.

Please quote your current and expected salary on the application

Only shortlisted and candidates of interest will be contacted.

All applications to be submitted before 22nd July 2023