American Citizen Services (ACS) Assistant - CONS (2 positions)

Overview

U.S. Mission Nairobi

Announcement Number: Nairobi-2024-081

Position Title: American Citizen Services (ACS) Assistant - CONS (2 positions)

Opening Period: 08/06/2024 – 08/19/2024

Series: FSN - 1420

Salary/Grade: Position Grade: FP-6; FSN-8 (Kshs 2,632,247 – 4,474,828 per year)

Who May Apply: All Interested Applicants / All Sources

(Actual FS salary determined by Washington D.C.)

Security Clearance Required: Local Security Certification

Duration Appointment: Indefinite subject to successful completion of probationary period

Marketing Statement: We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

https://careers.state.gov/wp-content/uploads/2018/02/Eight-Qualities-of-Overseas-Employees.pdf

Summary: The U.S. Mission in Nairobi is seeking eligible and qualified applicants for the position of American Citizen Services (ACS) Assistant.

The work schedule for this position is: Full Time (40 hours per week).

Start date: Candidate must be able to begin working within a reasonable period of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Supervisory Position: No

Responsibilities

Duties: The American Citizen Services (ACS) Assistant provides both passport, citizenship, and special consular services for U.S. citizens in Post’s consular district. Serves as one of the primary points of contact for U.S. citizens in the consular district and maintains a network of public and private sector contacts who may be able to assist U.S. citizens. Communicates directly with citizenship applicants and U.S. citizens in distress and assists in the preparation of emergency messaging and website updates. Works with the ACS Chief, consular officers and other Post staff on crisis preparedness and response. Performs administrative duties and supports other consular section units as required.

Additional education

EDUCATION: A high school diploma and 2 years of college/university studies is required.

Evaluations:

LANGUAGE: English Level IV (Fluent, Speaking/Reading/Writing) is required. (This may be tested).

Somali Level IV (Fluent, Speaking/Reading/Writing) is required.

Experience

Additional experience

Minimum two years of administrative work, case management, or customer service work experience is required.

Skills

• Diplomacy
• proficiency in Microsoft office suite
• Excellent communication skills.

Additional skills

• Must have knowledge and skills of MS Word, Outlook, Excel, and Power Point.
• Must be able to act independently and exercise sound judgment at all times. Initiative, common sense, and tact are required to meet unexpected and unique situations.
• Must be able to exercise discretion to uphold privacy rights of U.S. citizen customers.
• Must be able to maintain working relationships with local officials; this includes representing Post with high-level contacts

Terms and conditions

How to Apply: All candidates must be able to obtain a Local Security Certification.

Interested candidates for this position must submit their application to the following for consideration: https://erajobs.state.gov/dos-era/ken/vacancysearch/searchVacancies.hms

Required Documents: Please provide the required documentation listed below with your application:

• Residency and/or Work Permit (If applicable)
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)
• High school Certificate
• Curriculum-vitae (CV)
• Proof of 2 years of college/university studies

What to Expect Next: Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information: the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained from the recruitment website.

https://erajobs.state.gov/dos-era/ken/vacancysearch/searchVacancies.hms