SERVICE ADMINISTRATOR

Responsibilities

Duties and Responsibilities

• Ensure activeness of call center by ensuring that all customer service, technical matters and complaints are timely assigned and attended to.
• Ensure accuracy of job cards for effectiveness.
• Together with the Service Manager, conduct regular spare parts analysis in order to manage stock levels including fore-planning for PPM kits.
• Follow up on PPM schedules to ensure none is missed.
• Offer clear communication with principals to ensure everything required is timely attended to.
• Active management of install base.
• Overall check on efficient use of resources in the department and advice the Head of Department.
• Replenishing of stocks and identifying reporting requirements.
• Maintain inventory of tools in the department to ensure accountability.
• Calibration of tool keeping and stock.
• Follow up with customers to measure effectiveness of services offered.
• Monitor service contracts and advice the supervisor.
• Decontamination and decommissioning documentation.
• Ensure spare parts are returned to principals for Credit, for those with that provision.
• Writing and submitting regular reports to the supervisor.
• Together with the Service Manager, manage the upgrades and modifications on the install base.
• Monitor and maintain cases on the minimum in Acumatica.
• Work with Field Service Engineers (FSES) and Field Application Specialists ( FASs) to ensure all service checks required to be done are done and documented.
• For new installations, ensure everything required is provided for before a staff is dispatched.
• Attending to any other duty as assigned by the management.

Education

• diploma

Additional education

Diploma in Medical Engineering from a recognized institution or equivalent

Experience

Additional experience

At least 2 years working experience in a medical related environment.

Skills

• Professional
• Medical Ethics

Additional skills

Computer Profiiency

Terms and conditions

Intersted applicants should send in their applications on or before 9th October 2020

NB:2 years contract(renewable)