RELATIONSHIP OFFICER

Overview

We are looking for Relationship Officer

Salary:28,500 + Incentive

Responsibilities

MARKETING- Identifying both prospective and existing clients needs then march
them with the solutions we provide to grow the business through

• New client’s acquisition
• Repeat purchase by existing clients
• Cross selling of company products to our clients
• Collecting client feedback for process and product improvement
• The KPI for this is disbursing minimum 70 loans monthly.

LOAN MONITORING AND COLLECTIONS- Take a keen interest in our client’s
business to support their growth and ensure timely loans repayment by

• Properly educating the clients on our product terms and conditions
• Properly educating the clients on the benefits of a good repayment history
• Aligning client’s repayment with good business days
• Creating a culture where late repayments are unacceptable
• The KPI for this 90% collection of dues and 90% monthly collection rate.

DELIQUENCY MANAGEMENT- Keep our risk exposure at the minimum company
acceptable levels by

• Ensuring that loans sizes and terms are geared towards the borrower’s present
  repayment capability
• Analyzing business activities to identify and avoid funding high risk ones
• Analyzing seasons with difficulties in loan repayment and taking steps to
  minimize risk exposure
• Continue with collection efforts until loans are fully recovered
• The KPI for this is a maximum 20% PAR.

CUSTOMER SERVICE- Build a good self and company reputation to grow customer
loyalty by

• Always ensuring you have polished first contacts/impressions with clients
• Being respectful and diligent when dealing with people
• Keeping promises
• Being effective in handling customer complains
• The KPI for this is a 70% client retention rate.

Additional education

• Diploma/ Degree in a business-related field

Experience

Additional skills

• Strong presentation and communication skills
• Ability to leverage on Technology
• Self-starter and assertive
• Flexible to embrace change with ease
• Self – motivated
• Good understanding of customer service and experience

Terms and conditions

Interested candidates to click the link to apply before 6th July 2023

https://www.ikojobs.co.ke/