IT Officer

Overview

The IT Officer will be responsible for installing and configuring computer systems, diagnosing hardware and software faults, and solving technical and application problems, to ensure all JD programs run smoothly.

Responsibilities

Key responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users and deal with password issues
• Repairing and replacing equipment as necessary.
• Testing and evaluating new technology
• Conduct electrical safety checks on computer equipment.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required
• Provide support, including procedural documentation and relevant reports.
• Support the roll-out of new applications.
• Verifying, validating, and certifying of ICT equipment; and Performing any other duties assigned from time to time.

Education

• Bachlors Degree in Computer Science
• Bachelors Degree in IT

Additional education

• University degree in computer science, Information technology, or related field.
• Certification in IT is desirable.

Experience

Additional experience

• A minimum work experience of 3 years in a similar position.
• Proficiency in network administration, network infrastructure design, topology, configuration, and troubleshooting.
• Proficiency in internet connections and protocols.
• Proficiency in desktop applications, software & Hardware troubleshooting.
• Experience working with an NGO will be an added advantage.
• Experience working remotely would be an advantage.

Skills

• Integrity
• Honesty

Additional skills

• Proficiency in Microsoft Office Suite.
• Strong sense of responsibility and accuracy with high organizational skills.
• Confident in providing technical advice to both colleagues and clients.
• A strong team player and demonstrated ability to work effectively in a multi-disciplinary team setting.
• Ability to work independently but consult as necessary and deliver results with minimum supervision while working to meet deadlines.
• Possess the ability to learn with speed and ease.
• Manages time effectively as well as flexible and available to work over-time when needed.
• Honesty and integrity.

Terms and conditions

Applications with comprehensive CVs, copies of certificates, and/or testimonials together with the applicant’s telephone contact, names, addresses and telephone numbers of three referees should be sent to; careers.ke@justice-defenders.org not later than March 19th, 2021.

Justice Defenders accepts no liability for incomplete submission, late or misdirected transmission of applications

• Note: Only shortlisted applicants will be contacted for interviews
• Any form of canvassing will lead to automatic disqualification.

Justice Defenders is an equal opportunity employer.