Job description

Duties and Responsibilities

To ensure all customer service, technical matters and complaints are timely attended and resolved to satisfaction.
Manage and revise training schedules for customers in order to maintain an updated knowledge and skill level.
Ensure that customer service contracts are served to satisfaction in a way to support profitability.
Keep yourself updated with product information via service portal provided.
To build up and maintain customer relationship on a strategic key account level
Benchmarking of services against competitors and monitoring of market trends in order to further grow market intelligence and be proactive in-service delivery.
Liaise with all departments to ensure smooth flow of operations and service delivery to our customers.
Ensure optimum and efficient operational costs management and operate within the budgets
Ensuring all job cards and records related to technical service and maintenance for each allocated customer, equipment are always up to date.
Attending to any other duty as assigned by the management

Requirements and qualifications

Diploma/ Degree in Medical Lab Science or equivalent

2 Years

At least 2 years working experience in a medical industry.

Interested applicants should send in their applications on or before 9th October 2020.

NB:2 years contract(renewable)