Client Relationship Executive

Overview

Devimpact Institute is a research, capacity building and project management consultancy institute with its head offices in Nairobi, Kenya. We offer technical services to non-governmental organizations, government institutions, research institutions and the private sector. We provide training and technical services in the areas of Research, Monitoring and Evaluation, Data Management and Analysis, Project Management, GIS, Mobile Data Collection, Accounting, Finance, IT, Agriculture and Rural Development.

We are looking for a savvy Client Relationship Executive who is willing to learn and grow to join our Client Experience and Communications Department.

Responsibilities

As a Client Relationship Executive, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company's offerings, services and overall image through calls, chats, emails. The Client Relationship Executive will assist in the following areas:

Communication

• Responding to clients’ registrations
• Updating and maintaining events in backlinking websites
• Maintaining our social media presence and paid advertising campaign

Monitor Client Feedback

• Responding to phone and email inquiries
• Implement established strategies to enhance and cultivate an exceptional customer experience

Client Follow-Ups

• Preparing training documents i.e., quotations, invoices and receipts
• This includes following up with clients on their satisfaction with the company’s services to identify opportunities for upselling. Additionally, reminding clients on overdue payments, and working with the accounting department to ensure that all invoices are paid on time.
• Conducting client follow-up and closing sales

Conduct Research and Analyze Trends

• Identifying trends and insights, and establishing new growth strategies
• Evaluating opportunities / new target markets and conducting competitor analysis
• By continuously monitoring and evaluating industry trends, customer behavior and technology advancements and using the obtained information to recommend best practices on how to improve the customer experience

Additional education

• Bachelor's degree in Communications, Public Relations, HR or any other Business related field.

Experience

Additional experience

• Up to three (3) years’ relevant experience

Additional skills

• Excellent customer service skills and strong interpersonal skills.
• Excellent written and oral communication abilities.
• Ability to work accurately with close attention to detail; strong ability to scrutinize and examine
• Ability to take initiative and prioritize tasks; good time-management, multi-task, problem-prevention and problem-solving skills.
• Willingness to adapt to changing business needs

Terms and conditions

How to Apply

If interested and meet the requisite qualifications, please send your application and your current resume to hr@devimpactinstitute.com before 4th August 2023. Please include the job title in the subject line.