CALL CENTRE OPERATOR

Responsibilities

Duties and Responsibilities

• Answer all service incoming calls and respond to emails.
• Updating customer details in the system for easy communication with relevant parties.
• Liaising with the service team on upcoming jobs and/or requirements needed.
• Assigning all breakdowns and maintenance services
• Updating the PPM schedule weekly
• Liaising with the dispatch team and FSE’s on logistics.
• Managing customer cases.
• Checking spare availability for grounded instruments and alerting the team on the same
• Updating the install base on the system
• Compiling job cards for account payment follow ups
• Scheduling installations, repair visits and customer trainings.

Education

• Diploma
• Bachelors degree

Additional education

Degree/ Diploma in Medical Lab/ Biomedical Engineering

Experience

Additional experience

At least 2 years’ experience in a medical related position

Skills

• Professional

Additional skills

• Proficiency in computer applications such as Microsoft Word, Excel, Power Point, and Outlook.
• Fluent in English and Kiswahili

Terms and conditions

Interested applicants should send in their applications on or before 9th October 2020

NB:2 years contract(renewable)